What you must do before you arrive

• Set-up your new email account

  Subscribe allows you to create your new email account which grants you access to many of the services and facilities provided by the University of Southampton.

  You can subscribe online from any computer and you will be asked to provide your student number (located on the Welcome email/letter sent to you or available from your Student Office or the Student Services Centre), your surname and date of birth. Later during this process you will be asked to select a password to use with our services.

  Step-by-step guide

  In the steps that follow, it is essential to type your personal details as they appear in the information in your introductory pack. If you make a mistake, simply use the BACKSPACE key to correct the error. Most screens require you to press a Next button to proceed to the next screen.

  1. Go to http://www.subscribe.iss.soton.ac.uk/
  2. Click on the “Create your University computing account” link.
  3. Enter your details and the system should now recognise you. If you receive an error message, check and correct your entry if necessary. You will be asked to Accept the conditions displayed.
  4. Complete the answers to the security questions and answers (you may change the questions if you wish).
  5. You will be assigned a username. Make sure you write it down as you will need it later and it will not be displayed again.
  6. Choose and type in a password, and then type it again to confirm it. This is a safeguard to ensure you did not make an error when typing the password.
  7. Tick the boxes to show whether you want to be included in the external on-line directory.
  8. Click on Next and as long as no mistakes are found, you will see a message stating that you have successfully subscribed. Congratulations, you have a University of Southampton computing account!
  9. Your account will become fully active within 30 minutes.
  10. If you are a UK student you can now continue to enrol online. International students holding a Tier 4 visa to study at the University of Southampton will not be able to enrol online until you have completed a Visa, Passport and Identity 'Check-in' when you arrive at the University. For more information, please view the 'Check-in' schedule.

  Once you have set up your University computing account, it is very important that you check your University email account regularly. The University will communicate important information to you via this email address, for example, information about your course, fees and accommodation.

  Watch a video guide to setting up your email account

• Enrol online

  You might have enrolled at the same time as subscribing but if not don’t worry, you can enrol via the Student Enrolment website

  Remember, if you are an international student you can not enrol until you have completed a Visa, Passport and Identity 'Check-in' when you arrive at the University.

  The enrolment process should take you about 15 minutes. You will need to have the following information with you:

  • Your student ID number (located on the Welcome email/letter sent to you, or available from your Student Office or the Student Services Centre)
  • Your current permanent address
  • Your term-time address in the UK (If you do not know your full term-time address leave this blank - you can still complete enrolment. You will be able to enter this at a later date)
  • Your term-time telephone number in the UK
  • Your mobile telephone number (if you have a mobile telephone)
  • Your emergency contact details (including the name and address
    of your doctor)
  • Information on Sponsors (if your tuition fees are not being paid by you or your family)

  Don't worry if you do not have all these details yet - you will have the opportunity to add information at a later date via your online student record.

  If you have already created your University computing account and have your username and password, but have not yet enrolled, you should enrol now.

  Watch a video guide to enrolment

• Apply online for your ID card

  Once you have enrolled you also need to apply online for your University ID card. To do this you need to go to our ID card registration page and ensure you have a passport-style identity photograph ready to upload.

  To guarantee your ID card is ready to collect at the start of term you must apply for your ID card by Monday 10 September 2012. If you are unable to apply for your ID card by this date please don’t worry you can still apply but you may not get your ID card for the start of term and therefore be unable to access some facilities and services, such as the library and printing.

  When you arrive on campus you can collect your ID card from your Faculty Student Office. You must bring two pieces of valid identification with you to pick up your ID card.

  Your ID card also allows you to access certain University facilities and when you register for your card you will be given the option to select additional services, which require payment. These services include your Sport and Wellbeing membership, Unilink bus pass (remember though this is automatically included if you are staying in University accommodation) and an ArtsPass, which gives you discounts on music, theatre and art at the University of Southampton.

• Have you paid your fees?

  If you are a UK/EU student who has applied for a tuition fee loan, you don’t have to worry about paying your fees as this will be done automatically.

  If you are a UK/EU student and are paying your fees without a tuition fee loan please visit our website for more information.

  You can pay your fees securely online and fees are due by 1 October 2012. We strongly recommend paying your fees online to avoid lengthy queues at the Cash Office in the Students Services Centre.

  If you are an International student, we recommend that you wait until you are in the UK before paying your fees. You can then pay online using our secure payment facility.

• Advise us if you have any special requirements

  If you have a specific learning difficulty (such as dyslexia), a disability or long-term health condition it is important that you register with Enabling Services at the university. You can register with Enabling Services as soon as you have enrolled with the university; we will then be able to arrange support and advice which may include:

  • advice about the Disabled Students’ Allowance (DSA)
  • specialist 1:1 support
  • group study skills workshops
  • additional exam arrangements (for example, extra time)

  For advice on how to register and details of what Enabling Services can offer you, please visit www.southampton.ac.uk/edusupport, email enable@soton.ac.uk or phone 023 8059 7726.

Your arrival

To ensure that your arrival to University goes as smoothly as possible, be prepared and read our list of things to remember.

Your first week

Find out what to expect in your first week at the University including information on Faculty induction activities and Freshers’ week.

Your life as a student

Discover what more there is to being a student including what is expected of you and where to go for help and advice.

International/EU students

We have a specific Welcome Programme website for our international and EU students where you will find information on what you can expect over the next few weeks including details of our free Meet & Greet Service and information on Welcome Programme events.